Refund Policy

1. General Policy

• All charges for in-app purchases and subscriptions are non-refundable, and there are no refunds or credits for partially used periods.

2. Eligibility for Refunds

• Refunds may be issued if a request is made within 14 days of the transaction date.
• Refunds may also be issued if required by applicable laws in your jurisdiction.
• Refunds are not available if your account is terminated due to a violation of Muffin’s terms of service.

3. How to Request a Refund

• For purchases made through the Apple App Store, request a refund through Apple Support.
• For purchases made through the Google Play Store, request a refund through Google Support.
• For purchases made directly through Muffin, contact Muffin Support with your order number and a detailed explanation of your request.

4. Processing Refund Requests

• Refund requests will be reviewed within five business days.
• If a refund is approved, it will be processed back to the original payment method within 10 business days.

5. Contact Information

For any questions or concerns regarding our refund policy, please contact our support team at support.muffin.ae.